Loading... Please wait...

Our Newsletter


FAQ

Where is Absolutely Golden located.
Absolutely Golden is located in Charlotte, North Carolina.

How do I add items to my order?

Adding items to your order is very simple.  Each item has an "Add to Cart" button. Simply click the button to add the item.  This will take you to a secure window containing your shopping cart.  From the shopping cart, you can change the  quantity of any item.  If you want to keep shopping, simply click the "Continue Shopping" button.

How do I complete a purchase online?

When you are ready to "check out", click on the View Cart tab, located at the top and bottom of any main product page. This will take you back to your completed shopping cart where you can finish the checkout process.

Do I have to pay sales tax?

Sales tax will be added to your order if you live in the state of North Carolina.

What methods of payment do you accept?

Absolutely Golden accepts payment by Visa, MasterCard, Discover and American Express through secure bank processing.  If you have a PayPal account, Absolutely Golden is PayPal verified and you are offered that processing option as well. If you are not comfortable processing orders on-line, you can also send your order via mail with a personal check.  Simply fill your shopping cart and follow the directions for payment by mail. Orders sent by mail will go to: Absolutely Golden, 12010 Charing Grove Lane, Charlotte, NC 28273.

Do I have to place my order online?

No, if you would like to place your order by mail please you will be given that option during the checkout process. 

How do I know that my transaction will be secure?

Absolutely Golden takes security very seriously. Protecting our customer's information is of the highest priority for us. Your credit card information is passed securely to our bank and is not saved on our server.Absolutely Golden is committed to providing you with the safest online shopping experience available. All online transactions at Absolutely Golden are handled with industry-standard Security Sockets Layer (SSL) encryption.  SSL software ensures that unauthorized parties cannot view your personal information, including your credit card number, address, and phone number, as it is sent over the internet.

Does Absolutely Golden share my personal information with others?

Absolutely not! We will not sell or rent your personally identifiable information to anyone.

What shipping methods are available?

Absolutely Golden orders are shipped via the USPS or UPS. Customers should allow two to ten days from the date of order for delivery, except where noted.  Most orders are shipped via USPS Priority Mail and are delivered within two or three days of shipment. Embroidery apparel and gift items are custom orders.  Allow approximately 3 weeks for delivery.

How much does shipping cost?

Absolutely Golden determines shipping and handling charges by the amount of your order. For a schedule of shipping fees, please go to shipping and returnsShipping & Returns.

When will I receive my order?

In stock items are shipped within 48 hours. Most orders are shipped the next business day. If an item is not in stock, you will receive notice via email and can opt to delete the item from your order or have it shipped at a later date. Depending on the delivery type specified, orders can arrive within 2-10 days. If you do not receive your order within ten days, please e-mail us.

Please note that embroidery apparel and gift items are custom orders.  Allow approximately 3 weeks for delivery.

How do I check on the status of my order or contact you about my order?

When you place your order you will receive an email confirmation with an order number.  You can check the status of your order at anytime by logging into your account. If you have any questions about your order, please e-mail usPlease reference the order number in all correspondence.

How do I return an item?

Absolutely Golden carefully selects its products for their quality and craftsmanship. Items are selected based on our own experience with our Goldens. If you are not completely satisfied with your purchase and wish to return it, please e-mail us. For your protection, we recommend that you return products using insured mail or insured UPS. Return items must be in new condition. If an item was damaged during shipment, contact us for a replacement.

How can I contact Absolutely Golden?

Email  contact @ absolutelygolden.com (remove the spaces), or call 704-281-6417.